One free call when water gets in
Water damage in South Florida rarely waits for a convenient hour. A supply line under the kitchen sink splits on a Sunday, an afternoon storm drives rain under a door, a water heater gives out in the garage, or a neighbor's washing machine overflows two floors up and the water finds your ceiling. Whatever the cause, the job is the same: stop the water, get it out, and dry the building before mold has a chance.
Dominion Water Damage is a free phone line built for that moment. It is not a restoration company and it never sends anyone itself. An automated assistant answers (844) 906-3984 any hour, in English or Spanish, asks a few quick questions, and transfers you to an independent, locally owned company that does water extraction, drying and repair in your area. That company inspects, gives you its own price and is paid by you or your insurer, as you arrange.
The site covers Miami and the rest of South Florida, in Miami-Dade, Broward and Palm Beach counties, plus the Tampa Bay area in Hillsborough, Pinellas and Pasco counties. More states and cities will follow.
If water is coming in right now
- If anyone is hurt or in danger, call 911 first.
- Stay out of standing water that may touch outlets, cords or appliances. Do not try to fix anything electrical.
- If it is safe to reach, shut off the main water valve to stop a leak.
- Stay out of floodwater; it can carry sewage and debris.
How the line works
Four steps, and the only one you pay for is the work itself, paid to the company that does it.
- Call any hourAn automated assistant answers (844) 906-3984, day or night, in English or Spanish.
- Say what happenedA burst pipe, a storm or roof leak, an appliance, a sewage backup, flooding or mold, and whether water is still coming in.
- Get put throughThe call goes to an independent, locally owned restoration company, which hears a short summary first. Mold calls go to a mold specialist.
- Deal with them directlyThat company inspects, quotes, does the work and is paid by you. If it cannot pick up, your details are passed on for a call back.
What you can call about
Say what happened in plain words. The assistant passes a short summary to the company before it picks up, so you do not have to explain twice.
Emergency Water Removal
Water still on the floor or coming through a ceiling right now. The call goes to a local company that can send a crew with pumps, extractors and drying equipment.
Flood Damage Cleanup
Rain, storm surge, a king tide or a canal over its banks pushed outside water in. Floodwater is treated as contaminated, so cleanup is a different job from a pipe leak.
Water Damage Repair
After everything is dry: new drywall, ceilings, baseboards, cabinets and floors, put back by a company that quotes the rebuild in writing.
Mold After Water Damage
Spots, a musty smell or a wall that stayed wet too long. Mention mold on the call and you are sent to a mold specialist. Florida licenses mold assessors and remediators.
Why water damage is a South Florida problem
The region sits low and wet. Wikipedia's summary of Miami's geography puts most neighborhoods at about 6 feet above sea level, on porous limestone over the Biscayne Aquifer, with a wet season from May to October. Water has fewer places to go, and when it gets inside, the air does not help it leave.
Hurricane season
The National Hurricane Center lists the Atlantic season as June 1 to November 30, with the peak on September 10 and most activity from mid-August to mid-October. Wind-driven rain gets in around windows, doors and roof edges even when the roof holds.
King tides
The City of Miami says king tides come roughly September through November and can flood low streets near the coast and waterways on a dry, sunny day, for about three hours around each peak.
Condos stacked on condos
In a tower, one failed water heater or toilet supply line can reach several units below it. Florida's condo law splits the repairs between the association and each owner, so a leak in a high-rise usually means more than one set of paperwork.
Humidity and mold
The EPA says damp building materials and furnishings should be cleaned and dried within 24 to 48 hours to prevent mold growth, and that indoor humidity is best kept between 30 and 60 percent. In a Miami August, that window closes fast.
Three Florida rules to know before anyone starts work
No assignment of benefits
For residential and commercial property policies issued on or after January 1, 2023, Florida Statute 627.7152 says a policyholder may not assign post-loss insurance benefits, and an attempt to do so is void. Read anything a company asks you to sign.
An itemized estimate
Under Florida Statute 489.147, a contractor may not hand an insured a repair agreement for work under a property insurance claim without a good faith, itemized and detailed cost estimate. Ask for one in writing.
Licensed mold work
Florida licenses mold assessors and mold remediators. Under Statute 468.8411, assessment and remediation cover mold growth of more than 10 square feet. You can check a license on the state's DBPR website.
The line does not give legal or insurance advice. For questions about a claim, call your insurer or agent, or the Florida Department of Financial Services consumer helpline. More in choosing a water damage company in Florida.
Towns covered in Florida
Each town page is written for that town: its housing, its flood history, its county's flood map tool and anything local worth knowing before you call. The line connects you with an independent company that serves the area; it has no office in any of these towns.
- All of Florida
- Miami
- Fort Lauderdale
- Boca Raton
- West Palm Beach
- Miami Beach
- Pompano Beach
- Coral Springs
- Hollywood
- Doral
- Pembroke Pines
- Hialeah
- Miami Gardens
- Deerfield Beach
- Coral Gables
- Kendall
- Homestead
- Miami Lakes
- Miramar
- Tampa
- St. Petersburg
- Clearwater
- Brandon
- Riverview
- Largo
- Palm Harbor
- Wesley Chapel
- Plant City
- Valrico
- Land O' Lakes
- Tarpon Springs
- Lutz
- Ruskin
- New Port Richey
See every location or go straight to the Miami page.
Guides worth reading while you wait
How Much Does Water Damage Restoration Cost?
Published national price ranges, the per square foot figures by water category, what moves a quote, and how insurance and Florida's contract rules fit in.
What Is Water Damage Restoration?
The steps a restoration company follows, from stopping the water to drying, testing and rebuilding, and how long each stage tends to take.
Flood Damage vs Water Damage
Why the source of the water matters, how the federal flood program defines a flood, and what that means for the cleanup and the paperwork.
Miami Flooding and Your Home
Does Miami flood? Rainy season, hurricane season and king tides, how to look up a Miami-Dade flood zone, and what to do when water gets inside.
Choosing a Water Damage Company in Florida
What to ask before anyone starts, how to check a Florida license, why mold work is licensed separately, and what Florida law says about contracts and insurance.
About this line: Dominion Water Damage is a free phone line, not a restoration company. It answers your call and connects you with an independent local water damage restoration company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. You never pay the line. See how the line works.